No Diagnosis Needed – Set Price Repair

Typically if a problem is straightforward, you already know exactly what it is, let’s just say as an example, you have a cracked screen, we could give you a quote without doing a diagnosis, based on the model number you give us, so we would be giving a fixed or “set” price for the work

Diagnosis Needed – Price Given After Diagnosis but Before Repair

In a situation where you are not 100% sure whats causing the issue, and we are not 100% sure because we have not looked at your device thoroughly, we would need to book it in for a diagnosis. So as an example, we don`t charge for diagnosis on laptops. Once we do the diagnosis, we confirm what the cost of repair will be and whats causing the issue. We give you a fixed or set price for the repair. You then decide whether you want to go ahead with the repair or not. If you go ahead you pay one set/fixed priced for the repair. If you decide not to go ahead you take your device back.

Upgrades & Expansion

In the majority of the cases when it comes to upgrades or adding more memory or a bigger hard disk etc we don’t need to do a diagnosis to give you a cost. We can often give you a cost based on the model number or the computer specifications. Sometimes we can give you a price while you wait, at other times we will need to call or email you back for a price as things would need to be double checked.