WE ARE YOUR IT SUPPORT SOLUTIONS

pc & mac repairs - cloud solutions - data backup & recovery - onsite & remote IT solutions 
Covid Update

UNFORTUNATELY OUR COMPUTER AND REPAIR SHOP IT'S CLOSED AGAIN, DUE TO THE LATEST TIER 4 RESTRICTIONS

IT Support

Edinburgh Based Technical Support

We are IT company, that provide technical – hardware repair and software support for private people and offices. The support is available in our workshop, over the telephone, remotely from our office by connection through the internet and by on-site engineer visits.
MAC, Laptop and Computer Repairs

REPAIR SCENARIOS

If we need to spend time diagnosing a fault there is a £35 diagnostic fee which is waived if we go ahead with a repair.
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Scenario 1

No Diagnosis Needed – Set Price Repair

Typically if a problem is straightforward, you already know exactly what it is, let’s just say as an example, you have a cracked screen, we could give you a quote without doing a diagnosis, based on the model number you give us, so we would be giving a fixed or “set” price for the work

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Scenario 2

Diagnosis Needed – Price Given After Diagnosis but Before Repair

In a situation where you are not 100% sure whats causing the issue, and we are not 100% sure because we have not looked at your device thoroughly, we would need to book it in for a diagnosis. So as an example, we don`t charge for diagnosis on laptops. Once we do the diagnosis, we confirm what the cost of repair will be and whats causing the issue. We give you a fixed or set price for the repair. You then decide whether you want to go ahead with the repair or not. If you go ahead you pay one set/fixed priced for the repair. If you decide not to go ahead you take your device back.

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Scenario 3

Upgrades & Expansion

In the majority of the cases when it comes to upgrades or adding more memory or a bigger hard disk etc we don’t need to do a diagnosis to give you a cost. We can often give you a cost based on the model number or the computer specifications. Sometimes we can give you a price while you wait, at other times we will need to call or email you back for a price as things would need to be double checked.

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Business Hours

Monday – Friday: 10am-5pm, Saturday, Sunday: Closed,

0131 202 6828

Edinburgh

5 London Road, EH7 5AP, EDINBURGH

Need a Consultation? Contact Us Today

Edinburgh Based Technical Support